Archives week 49 of 2020

Dec. 7, 2020 - Dec. 13, 2020

Last update on .

Message Count Notifications

We've added a new Message Count Notification feature to help alert you to new messages. There are actually two counts, and they will show up in the upper right corner over the message envelope button.

  • Green Number: Unseen message count
  • Yellow Number: Needs reply count

When you visit your messages page (or oftentimes when you open your emails), it will register your messages as having been seen. This will make the green count go down (or disappear entirely).

If you're a seller and you have an inquiry, it will be tagged as "needs reply" until you reply with a message OR use a quick reply action to decline it, mark it as sold, etc. To help you locate those messages you can use the "needs reply" filter on the messages page. None of this is new. Responding to these makes the yellow count go down (or disappear entirely).

In both cases, the new message counts shown on the button may be lower than the actual number of new or needs reply messages in your inbox. That's because these counts will only analyze the last few months.

We hope you like this messages system upgrade. Our goal is to make your interactions fast and frictionless. Stay tuned for many more improvements to our messages system!

Last update on .

All sellers need to read about the MorphMarket's Default Store Policy that will take effect January 15, 2021. This update does not necessitate any changes to your business policies PROVIDED THAT you have overridden the Default Policy in the terms of your own custom Store Policy.

The Default Store Policy page both explains the purpose and the terms of the Default Policy.

As written there:

"This Default Store Policy defines a minimum set of expectations which will be applicable for Sellers who do not otherwise override them in their own Store Policy and/or communicate them in writing before the sale. These terms are subject to change, and it is therefore recommended that a Seller override them in their own Policy.

Note that while a custom Store Policy can and should override the following, it cannot override MorphMarket's Rules or provide immunity from the rules."

You can find and edit your own policy under the Seller Profile page.

The purpose is to provide a more uniform and predictable experience for both buyers and sellers on the site. Many sellers historically have had gaps in their store policy if it is defined at all, which creates a divergence of expectations between buyer and seller and challenges for MorphMarket in providing moderation.

Last update on .

Blocking a User

Block User is a feature in our messaging system. This action is similar to Decline Inquiry but stronger. When a seller blocks an inquiring buyer, it will close that inquiry and prevent any future inquiries from the user.

Block User is a quick reply action that is found on your messages page with the other quick reply actions. Blocking will send a decline message and close this inquiry thread along with any others from the user. In addition, it prevents any new inquiries from the user.

To undo, re-open a thread, and click reply and use the unblock button. This will not, however, re-open all the threads.

Currently Block User is only available to a sellers receiving an inquiry. In the future it may be available more broadly, but the main purpose for now is to block repeated inquiries and this is only applicable to sellers. Last week, we added Block Store for buyers, a feature that excludes ads from a seller from search results.

In this feature we also repositioned the quick action buttons to reduce accidental presses.

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